Can we use Mailchimp or Klaviyo for cannabis email?
Eventually, no. Both have terms-of-service language that excludes cannabis, and they enforce it inconsistently — meaning your account might run fine for six months, then get suspended without warning. We migrate cannabis senders to platforms that actually accept the category (Alpine IQ, SpringBig, Happy Cabbage, plus a handful of others depending on your stack) so you’re not building your most valuable channel on borrowed time.
How long until we see results from cannabis email marketing?
Early wins (deliverability fixes, first automations live, list-growth uplift) show up in 30–60 days. Meaningful email revenue contribution typically lands at month 3–6. Year-over-year compounding (where automations and segmentation start doing real revenue work) is where cannabis email becomes a 20–30% revenue channel for most operators.
Do you handle SMS too?
Yes — built into every engagement, not an upsell. Cannabis SMS is one of the highest-ROI channels in the industry because open rates are 5–10x email and platform restrictions are looser. We architect email and SMS together with shared segmentation, opt-in flows, and frequency capping so they reinforce each other instead of competing.
Do you work with dispensaries and cannabis brands both?
Both. Dispensary email marketing is one of our most common engagements — single-location, multi-location, and full state-by-state programs for MSOs. We also build email programs for cannabis CPG brands, ancillary services, and B2B cannabis operators. The playbook adjusts to your customer.
What about cannabis SMS compliance?
TCPA compliance, opt-in language, frequency limits, and state-specific cannabis rules are baked into the program. We build opt-in flows that stand up to legal review and frequency caps that protect deliverability.
Do you offer month-to-month contracts or only annual?
Three-month minimum because cannabis email needs runway for migration, automation buildout, and the first segmentation cycle to compound. After three months, you’re month-to-month.
Will I work with senior people or get handed off to a junior?
Senior cannabis strategists run every account, end to end. No “account manager” middle layer. The person on your kickoff call is the person on your monthly call a year later.
Do you guarantee a specific open rate or revenue?
No, and you should run from anyone who does. Open rates depend on list quality, frequency, deliverability, and content — all of which we improve over time. We guarantee process, cadence, and quarterly accountability against the KPIs we set together in the first 30 days.